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  • Neteller Customers Sent Phishing Scam

    Friday, January 31st, 2014 by Ryan

There are many different ways for players to deposit money into their online gambling accounts, and specifically their online poker accounts, but one of the more popular ones is Neteller. Even if you don’t use Neteller, you’ve probably heard of it. Some players who actually use Neteller may actually already know exactly what this news article is about as well. Multiple customers of Neteller have received an email this past weekend that gave them some false information about their accounts in an attempt to try to get their personal information.

We’ll take a more in-depth look at the situation here below.

The emails that were sent out to users came in and stated that the specific users’ account was going to be closed if they didn’t click on a link below, and also give personal account information before the end of the month. The email was obvious not true, and it’s called a phishing scam. This is simply a scam where someone, or a group is attempting to get access to your personal information and use it to do different things such as steal money or steal someone’s identity. This has been seen multiple times in the past, but fortunately there are plenty of ways to be able to notice that it’s a fake email.

Obviously if you get this email, don’t do anything with the email except for delete it. This specific email actually looks very real, and it has Netellers logos, Facebook, and Twitter links attached to it. The graphics all look very real as well. The email itself states that the account will be closed for failing to “accept the new Neteller Account Terms of Use and the Privacy Policy until the 31th of January, 2014.” It goes on to state that it’s the “last and final warning”, and also that if you want to keep your account from being closed that you need to “follow the link below and confirm your personal information.” If you click the link, you will go to a site that looks exactly like the real Neteller site, and from there it is going to ask you to enter your Neteller information, and also your credit card details.

This information obviously isn’t going to where you think it is, but instead is going to whichever criminals set up the phishing scam in the first place. The email itself does look real, but there is one or two things that stand out and make it pretty obvious that it’s not Neteller. The first is that the email address is from “department@neteeler.net” instead of “neteller.com”. Not only is the name of the site itself wrong, but it’s extension is incorrect as well. This is one of the most obvious ways to notice a phishing scam, and a few other things to watch for include a strange senders address, bad spelling or grammar, a threatening tone, the greeting not featuring your name, but instead your email, and a mystery link as well.

Often times the companies are going to ask you to click a link to get to your account as well. You shouldn’t normally have to enter account info from clicking on a link either, making this even stranger. It’s important to be aware that this email has been sent out from the fake Neteller scammers, and that if you ever receive an email from not just “Neteller” but any other company that looks to be fake, that you should not follow the orders of the email.

The best thing to do is to close the email and ignore what it says, but after closing your browser you can head to the actual site of the company and see if there is anything on the site itself. Even calling the company and asking about it works as well, and you can get information on the situation that way also. Neteller knows about the current situation, and while they have not yet posted a message on the website to tell customers about it, they are aware and are doing their best to get the fake site taken down so that users of their site do not run into any issues. Just keep an eye out for any fake email and delete it immediately.

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