UltimateBet Glitches Could Be A ‘CEREUS’ ProblemMonday, December 22nd, 2008 by t2admin
Earlier this week, it was reported that the winner of a poker hand at UltimateBetPoker online poker room watched on as his winnings were actually delivered to the chip stack of the loser. Now, it is being speculated that the mis-payment glitch at UltimateBet may not have been an isolated incident.
According to recent postings on the UltimateBetPoker.com Blog and the popular 2+2 poker forum, there could be at least three more incidents of mis-payments, where the payouts may have been distributed to the wrong players. The questionable episodes are being blamed on UltimateBet’s recent integration of the new CEREUS Poker Network.
The three incidents in question were as follows. First, a player was congratulated by the UltimateBet software for finishing a tournament in 16th place, even though the final two cards had not yet been dealt. The second occurrence involved a player who was ‘Sitting Out’ at the time, being awarded a pot. Another incident befell when a player waiting for a big blind was reportedly a portion of the pot. This appears to be some type of error or bug, and not the case of poker cheats.
The good news is that both UltimateBet’s parent company, Tokwiro Enterprises, and it’s licensing regulator, the Kahnawake Gaming Commission (KGC), are responding to the concerns of online poker players with immediate action. Both companies are in the process of studying reports to determine what occurred. Tokwiro COO Paul Leggett promised members that an investigation in the matter is underway.
The KGC is urging players with genuine issues to serve a formal complaint with the Kahnawake Gaming Commission, instead of simply posting their grievances on relative bogs and forums. The KGC went on to say that the original incident was reversed and that the player had received full compensation for the wrongfully awarded pot. The player in question did not file an official complaint, but since then, as the situation has broadened, the Commission will thoroughly investigate all sincere infringements.
“What does slow things down is when forum posters randomly send disparaging comments to the KGC about an operator, but don’t substantiate any claim or provide any intel which would be of use in opening an investigative file,” relayed the KGC spokesperson. “If there are legitimate claims, I would encourage any potentially wronged players to contact the KGC.”